The ECIP website is now closed, but don't worry, you can find us on NHS Improvement's improvement hub.
The improvement hub lets you search hundreds of improvement resources - you can even share your own. You can also collaborate and explore your ideas with colleagues on the discussion board.
The final day to access ecip.nhs.uk is Friday 24th March 2017, after this date the site will be available through the national archive.
ECIP Webinar Series
The ECIP webinar series covers a range of topics to support the delivery of urgent and emergency care services across the health and social care system. New webinars are added on a regular basis.
Each webinar lasts no longer than an hour, and is a great opportunity to learn from different colleagues specialising in a number of fields. All webinars are recorded and made available on the ECIP website for you to view again at a time that is convenient.
To register for a webinar, please click on the link next to the webinar title. You will need to register individually for each webinar you wish to attend. Please note that these events are open to all, so feel free to share the registration link with colleagues.
New webinars coming soon.....
Previous webinars (as listed below) have been recorded and are available now on the Webinar Recordings page
Quality Hospital Discharge training programme - 14 September 2016
Why and how we developed, and are running, a whole system training programme to improve the quality of hospital discharges and transfers of care for staff in the London Borough of Camden.
Nurse Led Pathways - 16 August 2016
Taking Risks in Acute Frailty - 4 August 2016
Maximising Advanced Nurse Practice in AEC - 12 July 2016
Communication and Stake Holder Engagement - 28 June 2016
You may be excited about kicking off your project or you are well into your programme, and you want others in your organisation or partners/stakeholders outside of your department and organisation to share your enthusiasm and get engaged, involved and inspired. How do you get that engagement and enthusiasm and communicate with your stakeholders? This webinar will give you simple key tools and templates to help you plan your communications to your stakeholders in an east step-by-step manner for busy healthcare professionals. Acute Frailty Network and older people services examples will be used in the presentation.
Realising the Potential – “An improved approach to ambulance handover” - 15 June 16
Ambulance handover delays at hospitals have become common place. This webinar considers the reasons why and offers solutions to help resolve the problem.
Clinical Leadership - 31 May 2016
Establishing an ambulatory emergency care service can be a major challenge for clinical leaders. This webinar discusses the challenges that have been encountered by members of the network and strategies for managing them. These include challenges from clinical colleagues, seeking resources, gaining support and managing expectations. Each team will face its own hurdles while establishing the service and this webinar is an opportunity to discuss how they can be tackled.
Redesigning the Interface in Camden - 25 May 2016
‘Redesigning the Interface in Camden – the case for change, outcomes based contracts and enabling different ways of measuring success. This will incorporate an evaluation of the metric Camden developed around measuring time spent at home as an outcome for our most complex patients’
Lean Principles - 18 May 2016
What is ‘Lean Thinking’ and can it really help to improve Patient Care?
Lean Thinking has been developed from the Toyota Production System and has been applied in many competitive sectors. More and more, Lean is increasingly being applied to health services in the UK and overseas to
• Improve the quality of patient care
• Improve safety
• Eliminate delays
• Reduce length of stay
International Medical Recruitment and Retention - 11 May 2016
Like innumerable other emergency departments in the UK, Leicester was struggling to recruit and retain medical staff at all levels and in 2013 the LEADit approach was created. Since then 59 trust grades have been appointed and no junior locums used since August 2014. This approach can be rolled out across specialities and health care professionals . Listen to how LEADit benefits patients at home and abroad. Presented by Rachel Williams, General Manager, Leicester Hospital.
Experience Based Design Tool / Patient Questionnaire - 28 April 2016
The EBD approach (experience based design) is an exciting way of bringing patients and staff together in re-designing services. This method has specifically been developed as a way of helping frontline NHS teams under the experience of patients to make the improvements their patients really want. This approach will yield a wealth of qualitative data that can be used to measure the impact of your improvements and inform future improvements to patient services. if you are interested in hearing more about EBD and how it can help you put the date in your diaries and join us for our webinar.
Understanding Patient Flow – 20 April 2016
Covering some of the principles involved in understanding how patients flow around your emergency care system, this session will include:
• Why a high level flow map is the first step
• What are the key data you need to know
• Why triage can create longer waits
• How to get flow along a pathway
‘Culture eats strategy for breakfast’ - 12 April 2016
We are all involved in trying to improve services for patients, and we know that the culture of our organisation, or the organisations that we are working with, will have a powerful influence in whether or not our efforts are successful and sustainable. How we identify and influence the culture that we are working in is less clear, and this webinar will suggest some practical ways that this complex issue can be approached.
Realising the Potential – “An improved approach to ambulance handover” - 4 April 2016
Ambulance handover delays at hospitals have become common place. This webinar considers the reasons why and offers solutions to help resolve the problem. Unfortunately due to the presenter experiencing technical issues we are unable to upload this recording. The webinar will be re-scheduled as soon as possible.
Discharge to Assess - 16 March 2016
A practical session on developing and implementing the Discharge to Assess model in South Warwickshire, including top tips and pitfalls. The session will include a financial evaluation for providers and commissioners and the impact on system flow.
Job Planning Toolkit - 9 March 2016
Dr Jyothi Nippani has been a Associate Medical Director responsible for the Emergency Division, in South Warwickshire Foundation trust for 4 years now. This method of job planning was developed to allow timely specialty availability for emergency admissions and maintain flow, while meeting RTT requirements, and delivering efficiencies in consultant delivered activity.
Utilising point-of-care testing (POCT) and service redesign to establish AEC - Dr Dominic Giles, Acute Medicine ST4, James Paget University Hospital - 2 March
By utilising engineering process and governance including process activity mapping, evidence based service redesign and Failure Mode Effect Analysis, along with POCT as a project enabler, an MDT has developed an innovative AEC model. Currently we discharge 92% of our patients with a mean length of stay of 105minutes, while seeing 45% of the acute medical take.
Clear structure and leadership to an assessment area can reduce length of stay - 17 February - Exploring new frontiers in geriatric medicine: A geriatrician-run medical assessment unit with the aim of providing earlier comprehensive geriatric assessment to frail elderly patients at the front door. We describe our local experience in Nottingham.
Sustainability Webinar - 12 February - The aim of this webinar is to introduce programme teams to the Sustainability Model. This is a diagnostic tool that will identify strengths and weaknesses in your implementation plan and predict the likelihood of sustainability for your improvement initiative. It is an important part of your project set up. Following participation in this webinar teams will be supplied with the 5 minute questionnaire to undertake a sustainability assessment of their local projects, this will include support from our programme team to produce reports with recommendations to strengthen your project design.
The Sustainability Model consists of 10 factors relating to process, staff and organisational issues, that play a very important role in sustaining change in healthcare. The Model has been developed with and for the NHS using a co-production approach.
Tackling Emergency Department Crowding - 10 Feb
Dr Adrian Boyle is a Consultant Emergency Physician at Addenbrooke's Hospital, Cambridge. He chairs the Quality Emergency Care Committee at the Royal College of Emergency Medicine and is a member of the Executive. He has active research and operational interests in reducing the harms of emergency department crowding. He was the lead author on the RCEM Guideline 'Crowding in Emergency Departments' and a contributing author to the toolkit 'Tackling Emergency Department Crowding''.
Whole system urgent care for older people with frailty - 4 February
This talk addresses urgent care for older people living with frailty across the whole system. By using simple rules in complex systems, focussing on the urgent care episode as a sentinel event, it is possible to reduce subsequent health and social care use. This can be achieved by embedding evidence based care for older people into urgent care pathways (Comprehensive Geriatric Assessment).
Mental Health Crisis Care Concordat - 3 February
• An overview of the crisis concordat
• Key elements
• Drivers and anticipated outcomes
• Issues with implementation
• Way forwards
Experience Based Design - 1 February
The EBD approach (experience based design) is an exciting way of bringing patients and staff together in re-designing services. This method has specifically been developed as a way of helping frontline NHS teams under the experience of patients to make the improvements their patients really want. This approach will yield a wealth of qualitative data that can be used to measure the impact of your improvements and inform future improvements to patient services.
The Silver Book - 21 January
This session provides a short overview of the Silver Book guidance for frail older people with urgent care needs – its rationale, its conceptualisation and some practical examples of how it might be implemented.
Engagement with the voluntary and community sector - 13 January
“Working with the Voluntary and Community Sector – collaborating to achieve better patient outcomes”
An opportunity to hear how working with the VCS can bring about an improved patient experience.
Improvement Methodology - 6 January
Based on the principles of reflective practice, exploring cycles of learning and improvement for positive change
Safer Start Campaign - 16 December
Delivery of services during early January 2016, focusing on discharges and patient flow.
Measurement - 9 December
A chance to look at the practical tools and techniques you can apply to understand the impact of changes being made locally, and obtain advice and information to support your own systems (based on a Q&A format).
NHS England Quick Guides - 2 December
NHS England and partners have published a series of Quick Guides to support local health and care systems. The guides provide practical tips, case studies and links to useful documents, which can be used to implement solutions to commonly experienced issues.
Getting off to a Flying Start - 18 November
The key principles of project management and setting up your own PMO
Safer Faster Better Webinar Series ‘Getting the Basics Right’:
A rapid fire series covering the key principles from the Safer Faster Better document, and how these can be applied within your own systems. Each webinar lasts no longer than an hour, and is a great opportunity to learn from colleagues experienced in tools and techniques to significantly improve patients flow.
Safer, Faster Better - setting the pace – 10 November
- Introduction to the principles of SFB and setting the scene
- Emergency Departments - how to prevent overcrowding; ‘pulling’ patients through the system; Rapid Assessment and Treatment
Maximising assessment and clinical time – 17 November
- Assessment Units: Running an efficient and effective AMU; Early senior assessment; Consultants and staffing
- Optimising use of Ambulatory Emergency Care
Transforming care for frail older people – 24 November
- Optimising acute frailty
- Stranded patients
- Assertive, holistic management of frail & vulnerable patients back into the community as soon as medically fit to avoid loss of ability to self-care
Effectively managing delays to expedite discharge – 1 December
- Delayed Transfers of Care
- Discharge to Assess
Running safe, effective wards – 8 December
- SAFER bundle
- Right ward, first time
- Daily senior review of every patient, in every bed, every day
Admissions avoidance and early supported discharge – 22 December
Primary Care and Out of Hours services - provision of robust GP services in hours, and comprehensive OOH services; care home arrangements for primary care, pharmacy and falls prevention