The ECIP website is now closed, but don't worry, you can find us on NHS Improvement's improvement hub.


The improvement hub lets you search hundreds of improvement resources - you can even share your own. You can also collaborate and explore your ideas with colleagues on the discussion board.


The final day to access is Friday 24th March 2017, after this date the site will be available through the national archive.



Experience Based Design

Using this approach project teams will be able to use feedback on experience to design better healthcare; this is unique in the way that it focuses so strongly on capturing and understanding patients', carers' and staff experiences of services; not just their views of the process like the speed and efficiency at which they travel through the system. Instead, this approach deliberately draws out the subjective, personal feelings a patient and carer experiences at crucial points in the care pathway. The data captured allows service improvements to be patient centered directly improving the quality of care from the patients perspective.

More information on using experience based design is available from the Kings Fund


The most successful organisations are those that can implement and sustain effective improvement initiatives that lead to increased quality and patient experience at lower cost.

The Sustainability Model and Guide has been developed to support local emergency care systems to do just that.

Sustainability Model


Measuring Success

Accurate measurement of the impact your programme is making and a clear understanding of the potential return on investment is critical to enable you to fully realise the potential of ECIP.

We are working with a range of stakeholders to understand the challenges and skills required, and to produce guides and materials that will enable you to accurately measure your improvement, and estimate your return on investment.

Evaluating quality improvement in healthcare

Improvement Tools

The following tools will assist with your diagnostic processes, enabling you to plan effectively for service improvement:

National Breaking the Cycle - checklist for senior teams

National Breaking the Cycle - FAQ

National Breaking the Cycle - initiative guidance and tips

Breaking the Cycle SAFER Patient Flow Bundle

Awareness raising

Situation background assessment recommendation

An Introduction to the NHS change model

In it together: developing your local system strategy, with supporting cases studies and strategy development toolkit


Delayed Transfers of Care CQUIN


The Commissioning for Quality and Innovation (CQUIN) framework supports improvements in the quality of services and the creation of new, improved patterns of care. The CQUIN guidance for 2016/17 was published in March 2016.

The Delayed Transfers of Care (DToC) CQUIN indicator is designed to improve patient outcomes and ensure that ongoing care is delivered in the most appropriate setting. Further information can be found on the NHS England website here. The DToC CQUIN is located under Local CQUIN menu, Productivity Templates.